Nicole J.

I specialize in leading healthcare operations, credentialing, and regulatory compliance. I help healthcare leaders and practices run cleaner, more accountable operations. I enjoy QAPI and compliance program development, and I'm proficient in building SOPs and tracking systems that keep healthcare organizations audit-ready. 13 years of healthcare operational leadership experience, with direct, hands-on experience across AHCA, CMS, and JCAHO regulatory frameworks. My work includes: Provider credentialing and health plan enrollment (CAQH, payer applications, revalidations) SOP creation with supportive documentation and tracking tools PIP/QAPI, with a successful track record of healthcare quality improvement Physician research and practice support (specialist vetting, outreach, provider comparison analysis) Telehealth platform analysis (workflow evaluation, patient experience review, EHR/portal assessment) P&L review, analysis, and budget management HR/recruiting Market research and revenue generation Executive assistance — calendar management, communication drafting, project coordination Skills: Microsoft Suite, Slack, Video Chat, DocuSign, Google Drive, CRM Platforms, Digital Calendar Management, ATS Recruitment, Power BI, CMS HEDIS, Government Platforms Daily AI use (Claude preferred). Background compliant. Bachelor's Health Services Admin 2012 MBA Completion Feb 2027 PMP Training Complete I'm detail-oriented, highly organized, and comfortable working independently with minimal oversight. If you need someone who can own operational outcomes and deliver high-quality work, I'm the right fit.