Seema V.

Customer Support & eCommerce Operations Specialist | 5+ Years Experience With over 5 years of experience in customer service, call center operations, and eCommerce support, I help businesses deliver exceptional customer experiences while maintaining efficient back-office operations. I have successfully supported clients across the US, UK, and Australia, handling customer interactions through email, chat, tickets, and phone support. I am comfortable working in your timezone and adapting to your business processes. My expertise includes: • Customer Service & Call Center Support • Email & Ticket Management • Zendesk, Freshdesk & Helpdesk Platforms • Amazon Seller Central Support • Shopify Store Management • eBay Customer Support & Operations • Order Processing & Fulfillment Coordination • 3PL (Third-Party Logistics) Management • Returns, Refunds & RMA Processing • Chargeback & Dispute Resolution • SOP Creation & Process Documentation • Data Entry & Administrative Support • Customer Retention & Issue Resolution I am detail-oriented, reliable, and committed to providing professional support that improves customer satisfaction and business efficiency. Whether you need a dedicated customer support representative, eCommerce virtual assistant, or operations support specialist, I am ready to help your business grow. Let's discuss how I can support your team and contribute to your success.