Hannah G.

Hi, I’m Hannah, a Licensed Professional Teacher (LPT) from the Philippines who now specializes in chargeback analysis, dispute representment, and customer service. My teaching background gave me skills that carry directly into this work: clear communication, patience, strong attention to detail, and the discipline to manage many tasks on tight deadlines. I bring these to every dispute case and customer conversation I handle. What I can do for you: Review and analyze chargeback reason codes and dispute cases Prepare and submit representment packages with clear, well-organized evidence Follow card network rules (Visa, Mastercard, Amex, Discover) Track dispute deadlines, case outcomes, and win rates Spot fraud patterns and suggest ways to reduce future chargebacks Respond to customer inquiries via email, chat, and phone Handle refunds, cancellations, billing concerns, and escalations Keep accurate records in CRM and ticketing systems Why work with me: Excellent written and spoken English Detail-oriented and deadline-driven, since dispute windows are strict Calm, empathetic, and professional with frustrated customers Quick to learn new tools, platforms, and company policies Reliable, organized, and comfortable working independently My goal is to help you win more disputes, protect your revenue, and keep your customers happy. I’d love to hear how I can support your business.