Jack Naim J.
Customer & Tech Support | Help Desk | Workflow Automation
US-based IT support specialist with 8+ years of experience serving American businesses, including MSPs, SaaS companies, and mid-size firms. I've supported 30+ clients across help desk, technical troubleshooting, and workflow automation, with hands-on expertise in ConnectWise, Zendesk, HubSpot, SolarWinds, Zoho, Cisco WebEx, and Microsoft 365. Help desk & tech support: Ticket triage, troubleshooting, escalation management, and end-user support across diverse environments Systems integration & automation: I've built integrations like Zendesk-ConnectWise syncs with billing platforms, and Zendesk-JIRA workflow automations Security & compliance rollouts: Experience managing security awareness training rollouts (KnowBe4) for client accounts Certified by Google as a Tech Support Engineer and CCNA Certified by Cisco, happy to share references or past work samples on request.
Earnings and projects
Last 6 months ÷ 2, the fewest it counts (since Sep 2026)
Read daily since Oct 13, under 30 days
Billed in all: $3,165$3.2k
$3k in the last 6 months
Earnings, last 30 days
Tracked from Oct 13, 2026.
Skill rankings: #1 in 2 skills of 14
Rarest: top 10% in Network Engineering, of 770. Ranked by MRR among everyone on Upwork with the skill.
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