Shekainah B.
Customer Service Representative
I’m a Customer Service Representative with 2 years of experience providing support through email and chat. Whether customers need help with orders, tracking, refunds, returns, or account concerns, I can help. • Experienced with Gorgias and Shopify • Skilled in handling customer inquiries, order management, refunds, returns, and exchanges • Strong communication and problem-solving skills • Committed to providing friendly, accurate, and timely customer support Clear communication and customer satisfaction are important to me, so let’s work together.
Earnings and projects
Last 6 months ÷ 4.3 months active (since Jun 2026)
Last 6 months: $3.7k
Billed in all: $4,131$4.1k
$3.7k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 15% in Communications
Ranked by MRR among everyone on Upwork with the skill.
- #236Email1,368 freelancers · 🇵🇭 #110Top 17%🇵🇭#110 of 514
- #456Gorgias1,588 freelancers · 🇵🇭 #286Top 29%🇵🇭#286 of 895
- #679Order Tracking2,668 freelancers · 🇵🇭 #483Top 25%🇵🇭#483 of 1,731
- #1,183Communications7,670 freelancers · 🇵🇭 #475Top 15%🇵🇭#475 of 2,320
- #3,845Shopify23,160 freelancers · 🇵🇭 #1,000Top 17%🇵🇭#1,000 of 4,292
- #7,483Customer Service37,168 freelancers · 🇵🇭 #4,145Top 20%🇵🇭#4,145 of 18,591