Ginely D.

Hi! I'm Ginely, a Customer Support Expert and Quality Assurance Specialist with 10+ years of experience helping businesses deliver exceptional customer experiences. Throughout my career, I have worked with companies across finance, food delivery, e-commerce, and technology industries, handling customer support, technical troubleshooting, quality assurance, and team coordination. My experience includes: ✓ Customer Support (Email, Chat & Phone) ✓ Quality Assurance & Call Monitoring ✓ Technical Support ✓ Ticket Management ✓ Customer Satisfaction & Retention ✓ Zendesk, HubSpot CRM & Dialing Systems ✓ English and Spanish Support Most recently, I worked remotely as a Quality Analyst at TurboDebt, where I monitored customer interactions, coached agents, and ensured compliance with quality and regulatory standards. I pride myself on being empathetic, detail-oriented, and solution-focused. Whether you need someone to support your customers, improve service quality, or help your team operate more efficiently, I'm here to help. Let's work together!