Gladiez O.
Customer Service & Operations Manager | Team Leadership Expert
Results-driven Customer Service and Operations professional with over 15 years of experience in team leadership, client relationship, management, sales, recruitment, and performance coaching. Proven track record of managing high-performing teams, improving customer satisfaction, and achieving business objectives in both the BPO and financial services industries. Adept at handling administrative tasks, CRM management, and providing exceptional support in fast-paced environments. Committed to delivering efficient, reliable, and client-focused service to help businesses grow and succeed. ✅ SKILLS: + Customer Service + Team Management + Recruitment & Onboarding + Lead Management + CRM Management + Email Support + Phone Support + Performance Coaching + Conflict Resolution + Sales Management + Calendar Management + Microsoft Office + Client Relationship Management
Earnings and projects
Last 6 months ÷ 4.5 months active (since Jun 2026)
Last 6 months: $5k
Billed in all: $5,368$5.4k
$5k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 13% in Coaching
Ranked by MRR among everyone on Upwork with the skill.
- #111Lead Management856 freelancers · 🇵🇭 #38Top 13%🇵🇭#38 of 262
- #169Coaching1,319 freelancers · 🇵🇭 #36Top 13%🇵🇭#36 of 204
- #186Sales Management1,242 freelancers · 🇵🇭 #66Top 15%🇵🇭#66 of 359
- #221Staff Recruitment & Management1,476 freelancers · 🇵🇭 #109Top 15%🇵🇭#109 of 572
- #235Technical Project Management1,684 freelancers · 🇵🇭 #50Top 14%🇵🇭#50 of 394
- #541Team Management3,136 freelancers · 🇵🇭 #169Top 17%🇵🇭#169 of 849
- #1,026Phone Communication6,538 freelancers · 🇵🇭 #452Top 16%🇵🇭#452 of 2,978
- #1,974Technical Support11,267 freelancers · 🇵🇭 #1,111Top 18%🇵🇭#1,111 of 6,366