Felipe V.
Customer Service & Tech Support | Customer Success Services
I drive customer success and account growth in the SaaS and B2B sectors with over 6 years of experience. My expertise lies in managing U.S. and Canadian client accounts while implementing data-driven strategies to enhance retention and loyalty. Proficient in Salesforce, HubSpot, and Go High Level, I leverage these tools to optimize workflows and foster strong client relationships. My bilingual skills in English and Spanish enable me to communicate effectively in diverse environments, leading cross-functional teams to success. I focus on understanding client needs and translating insights into actionable solutions. If you are looking for a partner to elevate your customer experience and drive measurable results, I am ready to help your business thrive. Let's connect and explore the ways we can work together.
Earnings and projects
Last 6 months ÷ 4 months active (since Jul 2026)
Last 6 months: $4.9k
Billed in all: $5,169$5.2k
$2.4k in the last 6 months
Across 3 contracts
Across 3 contracts
Earnings, last 30 days
Skill rankings: Top 11% in Community Management
Ranked by MRR among everyone on Upwork with the skill.
- #31Customer Experience Management Software165 freelancers · 🇨🇴 #1Top 19%🇨🇴#1 of 5
- #34Customer Lifecycle Messaging158 freelancers · 🇨🇴 #1Top 22%🇨🇴#1 of 1
- #216Customer Onboarding1,245 freelancers · 🇨🇴 #5Top 17%🇨🇴#5 of 22
- #319Community Management2,973 freelancers · 🇨🇴 #9Top 11%🇨🇴#9 of 95
- #650Customer Relationship Management5,121 freelancers · 🇨🇴 #9Top 13%🇨🇴#9 of 63
- #1,775Technical Support11,267 freelancers · 🇨🇴 #26Top 16%🇨🇴#26 of 147
- #5,200Customer Service37,167 freelancers · 🇨🇴 #110Top 14%🇨🇴#110 of 828