Carlotta G.

I help businesses improve onboarding, customer operations, and administrative processes through organized, reliable, and people-focused support. With 5+ years of international experience across customer operations, case management, and onboarding, I’ve worked in remote and multicultural environments managing client relationships, coordinating processes, solving operational issues, and supporting teams through change and growth. My experience includes: • Customer Operations & Customer Support • Onboarding & Training • Case Management • Administrative & Back Office Support • Process Coordination & Workflow Improvement • Data Management & CRM Updates • Remote Team Collaboration I’m known for being highly organized, detail-oriented, and able to manage repetitive and complex tasks with accuracy and efficiency. I enjoy creating structured processes, improving the customer experience, and helping operations run smoothly. Languages: Italian (Native) | English (C2) | Spanish | French (B2) Available for remote, freelance, and project-based collaborations.