Jennifer M.

I help entrepreneurs and growing businesses stay organized behind the scenes so they can focus on serving their clients and growing their business. With more than 20 years of experience in operations, administration, and process improvement, I specialize in creating organized, efficient systems that keep businesses running smoothly. My background includes corporate operations leadership, serving as the Online Business Manager for a successful online coaching business, and building my own digital business from the ground up. I enjoy being the person who keeps everything moving—managing projects, communicating with clients, learning new technology, documenting processes, and making sure nothing falls through the cracks. I’m proactive, detail-oriented, and naturally look for ways to simplify workflows and improve efficiency. I can help with: * Client communication and customer support * CRM management (Ontraport, Salesforce, Zoho) * Email marketing and automation * Course and membership management * Podcast publishing and content management * Website updates (Squarespace and similar platforms) * SOP creation and process documentation * Project and operations coordination * Calendar and workflow management * Google Workspace and Microsoft Office * QuickBooks invoicing and administrative support * Process improvement and workflow optimization * Research and general administrative support One of my greatest strengths is my ability to learn new technology quickly. I genuinely enjoy exploring new software, understanding how different platforms work together, and finding opportunities to eliminate repetitive tasks through better systems and automation. Software Experience * Ontraport * Salesforce * Zoho * ClickUp * Monday * Google Workspace * Microsoft Office * Squarespace * Canva * Kit (formerly ConvertKit) * Kajabi * Zapier * QuickBooks * Etsy * Pinterest * LastPass Whether you need someone to manage your day-to-day operations, support your clients, improve your systems, or simply keep your business organized behind the scenes, I’m ready to become a dependable part of your team.