Soumyabrata C.
Customer Support & Technical Support | Travel & Booking Support
Customer Support & Technical Support Specialist with 4+ years of experience supporting customers across travel, technology, and service operations. I specialize in email & chat support, technical troubleshooting, incident management, ticket handling, SLA compliance, booking support, cancellations/refunds, and customer issue resolution. Tools & platforms: Amadeus GDS, Microsoft 365, Microsoft Teams, CRM/ticketing systems and internal support platforms. I’m comfortable handling high-volume customer interactions, troubleshooting complex issues, coordinating with internal teams and suppliers, and following SOPs while maintaining a strong customer experience. Available for long-term remote customer support, technical support, travel operations and customer success projects.
Earnings and projects
Last 6 months ÷ 4.3 months active (since Jul 2026)
Last 6 months: $3k
Billed in all: $3,266$3.3k
$996 in the last 6 months
Earnings, last 30 days
Skill rankings: Top 21% in Booking Management System
Ranked by MRR among everyone on Upwork with the skill.
- #46Workforce Management200 freelancers · 🇮🇳 #2Top 23%🇮🇳#2 of 3
- #90Booking Management System424 freelancers · 🇮🇳 #6Top 21%🇮🇳#6 of 35
- #153Answered Ticket446 freelancers · 🇮🇳 #6Top 34%🇮🇳#6 of 10
- #232Intercom744 freelancers · 🇮🇳 #7Top 31%🇮🇳#7 of 26
- #296Helpdesk1,033 freelancers · 🇮🇳 #16Top 29%🇮🇳#16 of 51
- #361Technical Project Management1,684 freelancers · 🇮🇳 #22Top 21%🇮🇳#22 of 145
- #367Ticketing System1,296 freelancers · 🇮🇳 #13Top 28%🇮🇳#13 of 36
- #1,081Customer Satisfaction3,986 freelancers · 🇮🇳 #24Top 27%🇮🇳#24 of 75