Jaydeep H.

• With over 15 years of diverse experience across enterprise IT environments and managed services frameworks, I bring a deep understanding of ITIL methodologies, SLA compliance, and cross-functional team coordination to global clients. • I specialize helping businesses streamline their operational workflows, protect their SLA commitments, and maintain flawless audit-ready documentation. • I am highly proficient in managing infrastructure lifecycle tracking, software licensing and subscription management, and technology procurement processes. • Beyond core MSP operations, I am available for project-based infrastructure consulting, vendor management, and network implementation and coordination. • I am adaptable, highly organized, and comfortable operating across multi-region environments and global time zones. Key Competencies: • Client Coordination and Service Operations • Ticket Lifecycle Management & Escalation Handling • IT Documentation & Knowledge Management • Microsoft 365 & Enterprise IT Environments • Vendor & Procurement Coordination • Service Delivery & SLA Monitoring • Incident & Change Management (ITIL Practices) • Cross-functional Collaboration