Caroline R.

Sales Development | Sales Operations | Customer Success | Market Expansion Are you looking for someone who can turn business goals into structured sales processes, build relationships with prospects, and help your business grow across international markets? I bring 10+ years of international experience across Sales, Business Development, Customer Success, Supply Chain and Business Operations. I combine a commercial mindset with strong organizational and analytical skills, helping businesses improve their processes, manage their sales pipeline, and deliver a better customer experience. As a native Portuguese speaker fluent in English, Spanish and French, I have experience working across international markets and multicultural environments, particularly in Portugal, Spain, Belgium and Brazil. ### What I can help you with # Sales Development & Lead Generation - Market research, prospect identification and lead qualification - Cold calling, email outreach and personalized follow-up sequences - B2B prospecting, pipeline development and appointment setting - Commercial outreach in Portuguese, Spanish, French and English - Market entry support and business development in Portugal and Spain # Sales Operations & CRM Management - CRM setup, organization and process improvement - Lead segmentation, pipeline tracking and follow-up management - Sales activity planning, reporting and KPI monitoring - Sales scripts, email templates, outreach sequences and presentations - Documentation, process standardization and workflow optimization - Coordination of sales activities and support for team onboarding # Customer Success & Onboarding - Customer onboarding and implementation coordination - Customer relationship management and retention - Follow-ups, issue resolution and stakeholder coordination - Customer segmentation, onboarding templates and process documentation - Communication between customers and internal teams to ensure successful delivery # Business Operations & Project Coordination - Process mapping and continuous improvement - Cross-functional coordination between Sales, Operations, Finance, IT and Logistics - Reporting, data analysis and performance monitoring - Implementation support, workflow automation and operational problem-solving ### Tools & working style I have experience with **Salesforce, CRM, SAP, Microsoft Excel, Power BI, Power Apps, SharePoint, Jira and Zendesk**. I am comfortable learning new tools and adapting processes to each company's needs. I am organized, proactive and independent. I enjoy bringing structure to situations where processes are still being developed, identifying what needs improvement, and turning ideas into practical actions. I can support both strategic planning and hands-on execution, from building a prospect list to tracking results and improving the workflow.