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Ilani E.
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Ilani E.

Customer Service & Tech Support|English spanish Administrative Support

I have a background in Business Administration and Management, with hands-on experience in cold calling, customer service, administrative support, and audio recording. Through these experiences, I have developed strong communication, active listening, and interpersonal skills, as well as the ability to handle phone-based interactions professionally and effectively. My experience with cold calling has helped me become comfortable speaking with different types of people, asking the right questions, maintaining conversations, and communicating clearly in a professional environment. As an audio recorder, I have also developed strong attention to detail, accuracy, and the ability to carefully listen and capture information. I am bilingual in English and Spanish, adaptable, organized, and a quick learner. I work well in fast-paced environments and enjoy interacting with people, solving problems, and contributing to a team. I am always looking for opportunities to grow professionally and apply my skills in a role where communication, empathy, and attention to detail are essential.

🇲🇽Merida, Mexico$8/hr100% JSS4.10 (2)Since Jun 2026

Earnings and projects

MRR
$241

Last 6 months ÷ 4.3 months active (since Jun 2026)

World#106,687 / 412k
🇲🇽Country#1,142 / 3,563
Revenue, last 30 days
—

Read daily since Nov 3, under 30 days

Total earnings
$1.1k

Billed in all: $1.1k

World#390,030 / 412k
🇲🇽Country#3,470 / 3,563
Per project
$210

$260 in the last 6 months

World#260,667 / 412k
🇲🇽Country#2,058 / 3,563
Projects, last 6 months
4
50% fixed50% hourly
World#51,813 / 412k
🇲🇽Country#291 / 3,563
Projects in all
5
40% fixed60% hourly
World#266,042 / 412k
🇲🇽Country#1,677 / 3,563

Earnings, last 30 days

$1.1kNothing earned since Nov 3Billed in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$1,120$1,140$1,160$1,180Nov 3Nov 5Nov 7

Tracked from Nov 3, 2026.

Skill rankings: Top 18% in Writing

Ranked by MRR among everyone on Upwork with the skill.

  1. #564Academic Editing2,426 freelancers · 🇲🇽 #6Top 23%
  2. #2,817Marketing10,098 freelancers · 🇲🇽 #46Top 28%
  3. #3,025Writing16,517 freelancers · 🇲🇽 #42Top 18%
  4. #12,913Customer Service37,167 freelancers · 🇲🇽 #230Top 35%