Nadia A.

Customer Support and Operations Professional with over 5 years of experience across customer service, travel and tourism, fintech, rideshare, and cloud kitchen operations. Experienced in supporting global brands including Lyft and Remitly, as well as managing business operations within the food and hospitality industry. Skilled in customer support, account management, travel coordination, operational planning, and stakeholder communication. Proven ability to manage customer interactions through chat, phone, and email while delivering exceptional service and resolving complex issues efficiently. Experienced in coordinating between business partners and management teams, monitoring pricing and costs, and supporting operational performance in fast-paced environments. Core Competencies ● Customer Support & Customer Experience Management ● Operations Management & Business Coordination ● Account Management & Problem Resolution ● Travel Planning, Reservations & Flight Bookings ● Amadeus Reservation System ● Chat, Email & Phone Support ● Stakeholder Communication & Relationship Management ● Process Improvement & Operational Efficiency ● Issue Resolution & Escalation Handling ● Data Management & Administrative Support ● Multitasking in High-Volume Environments