Andrei A.
Customer Service & Tech Support | Customer Onboarding
I excel in customer support and service recovery within the tech operations landscape, bringing over 5 years of experience to the table. My expertise spans the entire customer lifecycle, from effective onboarding to strategic churn intervention. My recent work in L2 Service Recovery has me ranked #1 in the APAC region for my technical insight and process organization. I leverage data-driven strategies to deliver exceptional results, foster brand loyalty, and optimize support processes in fast-paced environments. If you need a support specialist who can enhance your operations and elevate customer experiences, let's connect. I am ready to help you achieve your business goals.
Earnings and projects
Last 6 months ÷ 3.4 months active (since Jul 2026)
Last 6 months: $5.5k
Billed in all: $5,788$5.8k
$5.5k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 6% in Email Management
Ranked by MRR among everyone on Upwork with the skill.
- #70Google Workspace Administration835 freelancers · 🇵🇭 #24Top 8%🇵🇭#24 of 279
- #147Customer Onboarding1,245 freelancers · 🇵🇭 #28Top 12%🇵🇭#28 of 228
- #280Email Management4,968 freelancers · 🇵🇭 #123Top 6%🇵🇭#123 of 2,289
- #465Salesforce3,758 freelancers · 🇵🇭 #117Top 12%🇵🇭#117 of 1,007
- #519Phone Communication6,538 freelancers · 🇵🇭 #186Top 8%🇵🇭#186 of 2,978
- #1,058Data Analysis14,624 freelancers · 🇵🇭 #161Top 7%🇵🇭#161 of 2,177
- #1,068Technical Support11,267 freelancers · 🇵🇭 #525Top 9%🇵🇭#525 of 6,366
- #1,161Email Communication14,123 freelancers · 🇵🇭 #623Top 8%🇵🇭#623 of 6,862