João Vitor F.

I am a Customer Success and Operations Manager based in Brazil, aligned with US EST hours. With C2 fluent English and native Portuguese, I help global companies manage their accounts, streamline onboarding, and support their expansion into the LATAM market. For the past four years, I have run my own independent consulting business. Because I manage my own portfolio of clients from start to finish, I do not just answer support tickets. I handle the entire customer journey. I lead kickoff calls, configure platforms, track payments, and write documentation to reduce repetitive questions. My current portfolio has a long-term retention rate of over 70 percent. If you need an operator who can work autonomously without constant supervision, here is what I handle: -Client Onboarding: Getting new users set up and comfortable with your platform quickly. -Account Management: Serving as the main point of contact and tracking account health. -Churn Prevention: Solving problems early to keep clients happy and subscribed. -Operations and Support: Managing daily inquiries, organizing spreadsheets, and coordinating with vendors. I am highly adaptable to new software and comfortable with CRM principles, Google Workspace, and Notion. Whether you need a part-time account manager to cover your US hours or a bilingual professional to bridge the gap for your Brazilian users, I am ready to step in. Send me a message and we can discuss your current operational needs.