Luiz C.

With extensive experience supporting fast-growing eCommerce brands, I have developed a strong ability to deliver exceptional customer experiences while helping businesses improve customer satisfaction, retention, and operational efficiency. Throughout my career, I have managed customer support across multiple channels, including email, live chat, social media, and phone. I have extensive experience handling order inquiries, shipping issues, refunds, exchanges, warranty claims, payment concerns, and product-related questions with professionalism and empathy. I understand that every customer interaction is an opportunity to build trust and strengthen brand loyalty. I have worked with leading customer support platforms such as Gorgias, Reamaze, Zendesk, Richpanel, and Shopify, allowing me to efficiently manage high ticket volumes while maintaining excellent response times and customer satisfaction scores. I am also comfortable collaborating with fulfillment teams, logistics providers, and marketing departments to resolve issues quickly and proactively. What sets me apart is my customer-first mindset combined with a strong understanding of eCommerce operations. I am highly organized, detail-oriented, and thrive in fast-paced environments where multitasking and problem-solving are essential. Whether assisting customers before a purchase or resolving post-purchase concerns, I consistently aim to provide clear communication, effective solutions, and a positive experience.