Karim M.

Sales Process Expert & Coach — B2B/B2C - Six Sigma White & Yellow Belt certified which means I treat a sales pipeline as a system to diagnose and fix, not a mystery to guess at. - Currently a Customer Acquisition Specialist, cold-calling SMB clients daily and booking 3-5 appointments a day, closing 2-4 leads every 1-2 weeks through consultative upselling and cross-selling - Hands-on experience training new hires on process and best practices, in addition to closing my own deals -Background across outbound sales, retention, and customer service (AT&T, SiriusXM Canada, Comcast), so I understand both sides of the funnel acquiring and keeping customers I still work the phones myself, this isn't theory from the sidelines : - Cold calling scripts & outbound systems for qualified conversations -Hands-on cold calling - Sales process audits (DMAIC) to find and fix conversion leaks - Rep training on objection handling and consultative upselling/cross-selling - Customer retention strategy to reduce churn 1:1 or group coaching for reps and business owners