Khizar A.

Customer Support Specialist with 5+ years of experience helping eCommerce businesses, SaaS companies, and growing brands deliver reliable customer support through Email, Live Chat, and Phone. I help businesses manage customer inquiries, order processing, tracking, returns, refunds, cancellations, complaints, and escalations while keeping communication professional and customers informed. CUSTOMER SUPPORT SERVICES • Email & Live Chat Support • Inbound Phone Support • Shopify & WooCommerce Customer Support • Order Processing & Order Tracking • Returns, Refunds & Exchange Management • Customer Complaints & Escalation Handling • Ticket Management & Customer Follow-ups • Customer Retention & Relationship Management **VIRTUAL ASSISTANCE & ADMINISTRATIVE SUPPORT** • CRM Management & Data Entry • Calendar & Appointment Scheduling • Email Management & Follow-ups • Administrative Assistance • Customer Records & Documentation **HEALTHCARE ADMINISTRATIVE EXPERIENCE** I also have experience with patient scheduling, insurance eligibility and benefits verification, patient communication, EMR/EHR data entry, and medical administrative support. TOOLS & PLATFORMS Shopify, WooCommerce, Zendesk, Gorgias, Freshdesk, Help Scout, Intercom, LiveAgent, HubSpot, Salesforce, Zoho CRM, Google Workspace, and Microsoft Office. What you can expect from me is clear communication, patience, accurate documentation, reliable follow-ups, and ownership of customer issues. Whether you need someone to manage your support inbox, handle customer calls, assist with eCommerce operations, or support your daily business activities, I'm ready to contribute. Let's discuss what your customers need and how I can help.