Alejandro P.

Virtual Assistant & Case Coordination: Handles administrative tasks, case management, vendor communication, ticket management, and workflow organization for streamlined operations. Customer Service Support: Delivers exceptional bilingual (English/Spanish) customer support across chat, email, and phone, managing inquiries, case resolution, escalation management, and CRM navigation (Salesforce). Billing & Payments Support: Manages utility billing, payment processing, account reconnections, and service issue troubleshooting with a strong focus on accuracy and customer satisfaction. Travel Support: Handles flight and hotel bookings, reservation modifications, and travel-related customer service using GDS platforms (Sabre, Amadeus). Sales & Insurance Support: Manages inbound and cold sales calls, objection handling, and insurance product sales, combined with strong customer retention skills. Translation Services: Provides accurate bilingual translation and communication support between English and Spanish across all customer-facing and administrative tasks. Music Production & Mixing/Mastering: Produces original tracks from scratch (Ableton Live), specializing in trap and beatmaking, with full-service vocal recording, engineering, mixing, mastering, and sound design. Music Composition & Distribution: Handles songwriting, original composition, sample creation, and music release/distribution management as an independent recording artist. AI Tools: Leverages AI platforms (ChatGPT, Claude) for workflow optimization, communication support, and process improvement. A bit about me: Hi! I'm a bilingual (English/Spanish) customer support and billing specialist with a diverse background spanning customer service, travel support, sales, and music production. I bring a detail-oriented, solutions-focused approach to every project, with a strong commitment to service quality and client satisfaction. Background: With experience across BPO customer service, travel reservations, utility billing, insurance sales, and case coordination for a criminal defense legal team, I've worked as a customer service representative, billing support specialist, travel VA, sales agent, and case coordinator. I also bring over 3 years of experience as an independent music producer and mixing/mastering engineer, giving me a unique blend of operational precision and creative expertise. I excel at multichannel support, issue resolution, escalation management, and maintaining quality standards across fast-paced, high-volume environments. Tools and platforms I'm proficient in: Customer Service & CRM: Salesforce CRM, live chat platforms, ticketing systems, GDS booking software (Sabre, Amadeus) Productivity: Microsoft Office, Microsoft Excel, Google Suite Music & Audio: Ableton Live, DJ software, music distribution platforms AI Tools: ChatGPT, Claude, AI-powered workflow automation Always eager to master new tools and platforms specific to your industry or project needs. I'm committed to delivering high-quality, reliable results, whether managing customer cases, coordinating billing support, or producing polished audio content. Ready to bring bilingual expertise and versatile support to your project? Let's get started!