Kate H.

Functional Analyst | Business Analyst | Requirements & Process Improvement I am a Functional Analyst specializing in bridging the gap between business stakeholders and software development teams. I help organizations transform business needs into practical technology solutions by gathering requirements, writing user stories, documenting business processes, supporting software implementation, and coordinating cross-functional teams throughout the software development lifecycle. In my current role, I support enterprise applications used by the Tabernacle Choir at Temple Square, partnering with project managers, developers, QA engineers, and business leaders to improve operational workflows and deliver user-centered technology solutions. My work spans the entire project lifecycle—from requirements gathering and functional analysis to testing, implementation, and post-release support. What I Do • Requirements Gathering & Analysis Conduct stakeholder meetings to understand business needs Translate requirements into functional specifications and user stories Analyze business processes and identify opportunities for improvement Document workflows, business rules, and acceptance criteria • Functional Analysis Create and manage Azure DevOps work items Write user stories, task tickets, and functional documentation Review application functionality against business requirements Validate solutions throughout development • Project Coordination Coordinate work between project managers, software developers, QA engineers, and business stakeholders Track project progress, dependencies, code reviews, and release readiness Prioritize work items based on business value and project goals • Testing & Quality Assurance Support User Acceptance Testing (UAT) Perform functional validation Review completed features and identify defects Verify bug fixes and ensure solutions meet business requirements • Documentation Create user guides and "How-To" documentation Document business processes and system functionality Maintain implementation and release documentation Industries & Domain Expertise One of my greatest strengths is combining technical analysis with real-world domain knowledge. With a background in choir, orchestra, and music performance, I specialize in designing and improving technology that supports performing arts organizations, volunteer management, scheduling, attendance, auditions, seating, travel management, and administrative operations. This allows me to communicate effectively with both technical teams and end users while creating solutions that genuinely improve operational workflows. Core Skills Functional Analysis Business Analysis Requirements Gathering Business Process Analysis User Story Writing Azure DevOps Agile Methodologies Scrum Collaboration User Acceptance Testing (UAT) Functional Testing Software Implementation Stakeholder Management Cross-functional Communication Project Coordination Process Improvement Workflow Documentation Technical Documentation Requirements Validation Change Management Enterprise Applications Why Clients Hire Me I bring a unique combination of analytical thinking, technical understanding, and strong interpersonal skills. I'm naturally curious, ask thoughtful questions, communicate effectively with both technical and business teams, and enjoy turning complex problems into simple, user-focused solutions. I thrive in collaborative environments where I can improve processes, build consensus, and help projects move from ideas to successful implementation.