Stephanie S.

Growing fast tends to break the same thing every time: the people side of the business. I help fix that. I'm an Employee Relations and People Operations leader with more than 10 years of experience helping organizations solve complex people problems, strengthen their processes, and build HR systems that keep pace with the business. Over the past decade, I grew with an engineering organization that expanded from approximately 180 to nearly 400 employees across the United States, United Kingdom, and Philippines, ultimately serving as its Employee Relations Lead. As the company expanded, I led the creation of employee relations and HR processes, policies, and systems that brought structure and consistency to a rapidly growing organization. I also used an ICF-informed coaching approach to support employees and leaders through complex, sensitive workplace situations. My experience includes: * Leading workplace investigations involving harassment, discrimination, bias, misconduct, and other sensitive employee concerns * Developing investigation plans, conducting interviews, evaluating information, and preparing clear, thorough documentation * Writing and maintaining employee handbooks, policies, procedures, and professional employee communications * Building performance management processes and training more than 300 employees and managers on how to use them effectively * Coaching managers through performance concerns, difficult conversations, workplace conflict, and employee relations issues * Supporting ADA accommodations and FMLA administration * Managing onboarding, offboarding, and I-9/E-Verify processes across multi-state HR operations * Administering benefits, open enrollment, payroll review, and broker relationships during a leadership transition * Evaluating and implementing HRIS, LMS, and performance systems, including BambooHR, Small Improvements, and LRN * Reviewing workflows, identifying gaps, and turning scattered or inconsistent practices into clear, repeatable processes As an ICF-trained coach, I bring a thoughtful, practical coaching approach to leadership support, career development, communication, and difficult workplace situations. I ask meaningful questions, listen for what is underneath the immediate issue, and help people identify clear, workable next steps. I work especially well in environments where the organization is growing, the work is ambiguous, or the existing processes are no longer working. I don't need every step mapped out for me. I can assess what is happening, identify what is missing, and build a solution that is practical, clearly documented, and usable by the people who actually need it. Whether you need help resolving an employee concern, improving an HR process, supporting a manager, developing policies, or bringing structure to a growing people function, I can help you turn complexity into a clear path forward. If that sounds like what you need, send me a message and let’s talk about your team!