Muhammad E.

𝗛𝗶 𝘁𝗵𝗲𝗿𝗲! 👋 Are you looking for a reliable 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁, 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁, or 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗥𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲 who can handle customer inquiries, live chat, emails, social media messages, orders, returns, and refunds? I have 3+ years of experience in 𝗲𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 and 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲, including live chat support for a fashion store. I provide live chat, email, and social media customer support for Shopify and WooCommerce stores, including Facebook, Instagram, and TikTok. My goal is to help your business deliver excellent customer service through fast, accurate, friendly, and personalized support even during busy periods. 𝗠𝘆 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝘁𝗼 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝘀 𝘀𝗶𝗺𝗽𝗹𝗲: 𝗟𝗶𝘀𝘁𝗲𝗻 𝗰𝗮𝗿𝗲𝗳𝘂𝗹𝗹𝘆. 𝗥𝗲𝘀𝗽𝗼𝗻𝗱 𝗰𝗹𝗲𝗮𝗿𝗹𝘆. 𝗥𝗲𝘀𝗼𝗹𝘃𝗲 𝗽𝗿𝗼𝗽𝗲𝗿𝗹𝘆. 𝗟𝗲𝗮𝘃𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘀𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱. I write customer support replies that match your brand voice rather than relying on robotic, copy-paste responses. I also use ChatGPT and DeepL to assist with translation and efficiency, reviewing messages before sending them. 𝗜 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗮𝗻𝗱 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗳𝗼𝗿 𝗮𝗹𝗹 𝘁𝘆𝗽𝗲𝘀 𝗼𝗳 𝗲𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝘀𝘁𝗼𝗿𝗲𝘀, 𝘀𝗼 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘄𝗵𝗶𝗹𝗲 𝗜 𝘁𝗮𝗸𝗲 𝗰𝗮𝗿𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗽𝗿𝗼𝗺𝗽𝘁, 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁. ✨ 𝗛𝗲𝗿𝗲’𝘀 𝘄𝗵𝗮𝘁 𝗜 𝗰𝗮𝗻 𝗱𝗼 𝗳𝗼𝗿 𝘆𝗼𝘂 👇 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 • Live chat customer support for Shopify, WooCommerce, and other e-commerce stores • Real-time responses to product, sizing, order, and shipping questions • Order status, WISMO, and delivery updates • Friendly, professional, and personalized customer communication • Post-purchase support and customer issue resolution 𝗘𝗺𝗮𝗶𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 • Customer service emails and inquiry management • Helpdesk ticket management and inbox organization • High-volume customer support email handling • Clear, accurate, and timely responses 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 • Facebook, Instagram, and TikTok direct messages (DMs) • Customer comments on posts, ads, and videos • Product, order, shipping, and delivery inquiries • Moving complex cases to the appropriate support channel 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗢𝗿𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 • Order status checks, processing, and management • Order edits, cancellations, and item changes • Returns, refunds, and exchanges • Tracking checks and delivery follow-ups using ParcelPanel and 17TRACK • Discount code creation and product listing support 𝗗𝗶𝘀𝗽𝘂𝘁𝗲𝘀 & 𝗖𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 • Shopify Payments chargebacks • PayPal and Klarna disputes • Supporting evidence and documentation preparation If your store needs help with tasks not listed here, I’m happy to learn your process and assist with other customer support responsibilities. 🧰 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗨𝘀𝗲 Zendesk | Freshdesk | Gorgias | Richpanel | Re:amaze | Help Scout | Zoho CRM | Trengo | Gmail | ParcelPanel | 17TRACK ⭐ 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 • 3+ years of e-commerce customer support and customer service experience • Live chat, email, and social media customer support • Shopify and WooCommerce store support • Returns, refunds, exchanges, and order management • Calm, professional, and solution-focused communication • Experience supporting customers during busy periods • Full-time availability with flexible hours as agreed 🔎 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 & 𝗞𝗲𝘆𝘄𝗼𝗿𝗱𝘀 Live Chat Support | Live Chat Customer Service | Customer Support Specialist | Customer Service Representative | E-commerce Customer Support | E-commerce Customer Service | Shopify Customer Support | Shopify Customer Service | Email Customer Support | Helpdesk Support | Online Store Customer Support | WooCommerce Support If you need reliable 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, or 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 for your store, send me a message. I’d be happy to discuss your needs and get started with a short trial task. 𝗕𝗲𝘀𝘁 𝗿𝗲𝗴𝗮𝗿𝗱𝘀, 𝗠𝘂𝗵𝗮𝗺𝗺𝗮𝗱 𝗘𝗵𝘀𝗮𝗻