Tamika G.

CompTIA A+ and Microsoft 365 Certified dedicated IT professional with a passion for technology and a strong desire to learn and grow in the tech field. Possesses a foundational knowledge of technical support, networking, and a keen interest in staying current with the latest advancements. Proven problem-solving abilities and a customer-centric approach to supporting organizational technological needs while continuously expanding expertise. Currently preparing for the CompTIA Network+ exam. CORE COMPETENCIES * Hardware Support: Troubleshooting components including CPUs, RAM, storage, and peripherals. * Software Troubleshooting: Resolving application bugs and operating system errors. * Systems Administration: Microsoft 365 Administration, managing user accounts, licenses, and services via the admin portal. * Networking: Basic network setup and troubleshooting, Wi-Fi configuration, and common protocols including TCP/IP and DNS.