Back to leaderboardLast snapshot: Nov 7
Yumna K.
Customer Service Representative
I have over 12+ years in customer service experience both face to face as Assistant Store Manager at J.Crew in Austin, TX, and then also remotely as a seasonal Customer Service Representative with Kendra Scott. During these times, I was able to gain knowledge on how to handle customer concerns with empathy and coming to a solution with efficiency all while maintaining an enjoyable customer experience.
🇺🇸New Braunfels, United States$20/hr80% JSSSince Jul 2026
Earnings and projects
MRR
$3,064$3.1k
Last 6 months ÷ 3.1 months active (since Aug 2026)
World#12,343 / 412,022 / 412k
🇺🇸Country#3,312 / 62,087 / 62.1k
Revenue, last 30 days
$3,360$3.4k
Last 6 months: $9.6k
World#10,620 / 412,022 / 412k
🇺🇸Country#2,824 / 62,087 / 62.1k
Total earnings
$9,676$9.7k
Billed in all: $10,170$10k
World#199,207 / 412,022 / 412k
🇺🇸Country#31,844 / 62,087 / 62.1k
Per project
$9,676$9.7k
$4.8k in the last 6 months
World#16,573 / 412,022 / 412k
🇺🇸Country#2,806 / 62,087 / 62.1k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412,022 / 412k
🇺🇸Country#11,762 / 62,087 / 62.1k
Projects in all
1
Across 2 contracts
0% fixed100% hourly
World#360,671 / 412,022 / 412k
🇺🇸Country#53,151 / 62,087 / 62.1k
Earnings, last 30 days
$10.2k+$3.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
Skill rankings: Top 2% in Phone Communication
Ranked by MRR among everyone on Upwork with the skill.
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- #700Customer Service37,167 freelancers · 🇺🇸 #158Top 2%🇺🇸#158 of 3,160