Cristha Mae C.
Customer Service Representative
With over five years of dedicated experience in customer service and hospitality, I am a skilled professional committed to delivering exceptional service and fostering strong client relationships. Currently serving as a Plan Design Analyst with Manulife, I specialize in reviewing and setting up international health plans, ensuring precision and compliance. Previously, I excelled as an International Finance Customer Service Representative at Concentrix, where I adeptly resolved complex financial account issues for global clients, consistently garnering high customer satisfaction scores. My performance earned me a promotion to Subject Matter Expert, reflecting my expertise and leadership in customer service.
Earnings and projects
Last 6 months ÷ 3.3 months active (since Jul 2026)
Last 6 months: $2k
Billed in all: $2,242$2.2k
$2k in the last 6 months
Across 2 contracts
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 17% in Travel & Hospitality
Ranked by MRR among everyone on Upwork with the skill.
- #207Travel & Hospitality1,231 freelancers · 🇵🇭 #70Top 17%🇵🇭#70 of 261
- #305Travel Planning1,777 freelancers · 🇵🇭 #79Top 17%🇵🇭#79 of 328
- #3,198Technical Support11,267 freelancers · 🇵🇭 #1,890Top 28%🇵🇭#1,890 of 6,366
- #3,248Online Chat Support11,527 freelancers · 🇵🇭 #2,062Top 28%🇵🇭#2,062 of 6,896
- #4,134Email Support14,954 freelancers · 🇵🇭 #2,611Top 28%🇵🇭#2,611 of 8,734
- #5,219Customer Support20,101 freelancers · 🇵🇭 #2,687Top 26%🇵🇭#2,687 of 9,123
- #9,675Customer Service37,167 freelancers · 🇵🇭 #5,390Top 26%🇵🇭#5,390 of 18,590