Victor T.

Technical Support Engineer

Technical Support Engineer with over a decade of technical experience, currently supporting enterprise SaaS platforms across a global customer base including Fortune 500 organizations, spanning industries from financial services and aerospace to professional sports. Specializes in production incident response, API and database troubleshooting, and root cause analysis across complex distributed environments, from enterprise migrations to observability and performance tuning. Works closely with Engineering and Product to reproduce defects and validate fixes, and serves as primary technical contact during high-severity production incidents. Applies AI tooling to daily support work and is building an automation agent to surface systemic issues to Engineering in real time.