Jovanie V.

Customer Service & Chargeback/Dispute Resolution Specialist with 15+ years of BPO experience I’m a reliable and detail-oriented professional with extensive experience in customer service, order processing, chargebacks, dispute resolution, and administrative support. I started my career supporting Dell customers, where I handled customer inquiries, order processing, order tracking, replacements, and other account-related concerns. This gave me strong experience in customer communication, problem-solving, and maintaining accurate records. I also spent 10 years with Visa, starting as a Dispute Representative and progressing to a Team Leader. I have hands-on experience handling Visa and Mastercard disputes, chargebacks, representments, pre-arbitration, and arbitration, while ensuring compliance with established rules and processes. What I can help you with: * Customer Service & Email Support * Chat & Phone Support * Order Processing & Tracking * Chargeback & Dispute Management * Data Entry & Records Management * Reports * Administrative Support * Case Review & Documentation I’m new to Upwork but not new to professional work. I’m looking for long-term opportunities where I can use my experience, provide reliable support, and become a valuable part of your team.