Alpha Mae M.
Customer Service Professional - Dispute, Returns and Retention Expert
Customer Support Professional | Returns, Exchanges & Dispute Resolution I'm an experienced customer support professional specializing in returns, exchanges, disputes, and chargebacks. I bring a calm, solutions-focused approach to resolving customer issues efficiently and fairly. What I do best: Manage end-to-end returns, exchanges, disputes, and chargeback processes Implement retention efforts Coordinate with couriers and logistics partners to resolve shipping and delivery issues Quickly learn and adapt to new tools and systems Incorporate AI into daily workflows to work smarter and faster
Earnings and projects
Last 6 months ÷ 3 months active (since Aug 2026)
Last 6 months: $1.9k
Billed in all: $2,052$2.1k
$1.9k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 25% in Customer Service
Ranked by MRR among everyone on Upwork with the skill.
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- #465Ecommerce Support1,624 freelancers · 🇵🇭 #267Top 29%🇵🇭#267 of 760
- #4,026Email Support14,954 freelancers · 🇵🇭 #2,548Top 27%🇵🇭#2,548 of 8,734
- #9,364Customer Service37,167 freelancers · 🇵🇭 #5,222Top 25%🇵🇭#5,222 of 18,590