Mark Jefferson C.

Hi! I’m a Virtual Assistant specializing in Short-Term Rental and Property Management support. I provide day-to-day virtual assistance and guest support for short-term rental properties across platforms such as Airbnb, Vrbo, Booking-dot-com, Expedia, and Agoda. Responsibilities include: •⁠ ⁠Managing guest inquiries, requests, and concerns before, during, and after their stay •⁠ ⁠Sending check-in/check-out instructions and important guest information •⁠ ⁠Handling early check-ins, late check-outs, extensions, cancellations, refunds, and payment-related requests •⁠ ⁠Managing reservations, calendars, and guest information •⁠ ⁠Coordinating with cleaners, maintenance teams, vendors, and property owners •⁠ ⁠Following up on maintenance issues and keeping guests updated •⁠ ⁠Managing rental agreements, guest verification, deposits, parking passes, and property requirements •⁠ ⁠Handling lost-and-found items, deliveries, access issues, and other guest requests •⁠ ⁠Maintaining internal notes, property information, and operational updates •⁠ ⁠Assisting with supply orders and tracking property needs •⁠ ⁠Escalating urgent or sensitive concerns to the appropriate team members or property owners Tools & Platforms: •⁠ ⁠Guesty •⁠ ⁠Akia •⁠ ⁠Tracks •⁠ ⁠Breezeway •⁠ ⁠OpenPhone •⁠ ⁠WhatsApp •⁠ ⁠Slack •⁠ ⁠ClickUp •⁠ ⁠Airbnb •⁠ ⁠Vrbo •⁠ ⁠Booking-dot-com •⁠ ⁠Expedia •⁠ ⁠Agoda •⁠ ⁠Google Workspace / Google Sheets I focus on clear communication, timely follow-ups, attention to detail, and providing a smooth experience for both guests and property owners.