Simon M.

I help organisations improve day-to-day operations, strengthen operational readiness and turn unclear ways of working into practical processes, policies and SOPs. My experience spans more than 20 years in aviation operations, emergency management, operational leadership and property portfolio management. I have led multidisciplinary teams, coordinated complex projects and worked with senior leaders, government organisations, regulators, suppliers and contractors in demanding 24/7 environments. I can support you with: • Operational reviews and process mapping• Policy, procedure and SOP development• Business process improvement• Operational readiness and resilience planning• Project coordination and action tracking• Risk, issue and compliance registers• Governance and performance reporting• KPI development and improvement plans• Contractor and stakeholder coordination• Lean Six Sigma-based process improvement Typical deliverables include operating procedures, process maps, responsibility matrices, action trackers, risk registers, performance dashboards, readiness plans and clear recommendations for improvement. My approach is practical and proportionate. I first understand how the organisation currently operates, identify the most important gaps and then develop solutions that teams can realistically implement. The aim is clearer accountability, more consistent performance and reduced operational risk—not unnecessary paperwork. Whether you need one process documented, an operational problem investigated or a structured improvement project delivered, I provide professional, hands-on support with clear outputs and regular communication. Send me a message outlining the operational challenge and the outcome you need, or if you require SOP's drafted regardless of the sector you work in, and I will suggest a practical scope of work.