Marivic G.

Customer service professional with 10+ years of BPO experience specializing in dispute resolution, chargebacks, and representment processes. Skilled in reviewing transaction data, preparing representment documentation, and ensuring compliance with card network rules and internal policies. Detail-oriented, highly adaptable, and effective in remote environments with minimal supervision. Specialized as well in account collections, dispute handling, and payment resolution. Proven ability to negotiate payment arrangements, resolve billing issues, and maintain compliance with collection laws and company policies. Self-motivated, results-driven, and successful in remote roles. Proficient in Microsoft Word, Excel, and PowerPoint.