Franz Gerald N.

I’m an experienced operations professional with 7+ years of experience in customer support, team leadership, business-to-business operations, scheduling, client communication, and administrative workflow management. Over the years, I progressed from a Customer Care Representative into Team Leader and Customer Care Supervisor roles, where I managed teams, handled escalations, prepared business reviews, coordinated with clients, monitored operational performance, and helped improve day-to-day processes. More recently, my work has expanded into appointment setting, workflow automation, and developing internal appointment management tools. I enjoy identifying manual processes that take too much time and turning them into organized, efficient workflows. ━━━━━━━━━━━━━━━━━━━━ WHAT I CAN HELP YOU WITH ✔ EXECUTIVE & ADMINISTRATIVE SUPPORT • Calendar and appointment management • Scheduling and coordination • Email and administrative support • Follow-ups and task tracking • Research and information gathering • Data entry and database management • CRM updates and organization • Meeting preparation and action-item tracking ✔ OPERATIONS SUPPORT • Day-to-day operational coordination • Process management • Escalation handling • Reporting and performance tracking • SOP and workflow documentation • Client and stakeholder communication • Team coordination • Administrative process improvement ✔ SCHEDULING & APPOINTMENT SUPPORT • Appointment setting • Lead follow-up • Appointment confirmation • Calendar coordination • Availability management • Scheduling workflows • Patient and client coordination ✔ AUTOMATION & SYSTEMS • Google Sheets • Google Workspace • Google Apps Script • Spreadsheet automation • Workflow automation • Internal dashboards • Custom appointment portals • Administrative tools and systems ━━━━━━━━━━━━━━━━━━━━ RECENT WORK In addition to my previous leadership and operations experience, I currently work on appointment-setting and administrative automation projects. One of my recent projects involved creating an internal appointment booking portal that organizes available appointment dates and times and makes the scheduling process easier for users to manage. I’ve also worked on automating manual administrative workflows, connecting spreadsheet-based information with custom interfaces, reducing repetitive tasks, and improving how operational information is accessed and managed. This combination of administrative experience and technical problem-solving allows me to approach work from two perspectives: “How can I get this done efficiently?” and “How can we improve the process so it doesn’t have to be done manually every time?” ━━━━━━━━━━━━━━━━━━━━ CAREER HIGHLIGHTS • 7+ years of experience in customer service, business operations, team leadership, and administrative support • Progressed from Customer Care Representative to Team Leader and Customer Care Supervisor • Promoted to Team Leader Trainee after approximately three months, demonstrating strong performance and leadership potential • Earned multiple consecutive Top Team Leader awards for consistently strong leadership and operational performance • Developed and successfully promoted 3 Trainers and 5 Subject Matter Experts • Experienced in client communication, stakeholder coordination, escalations, and managing time-sensitive priorities • Prepared and presented Weekly Business Reviews to clients, including performance insights and recommendations • Experienced in appointment setting, scheduling, follow-ups, and coordinating appointment workflows • Developed internal appointment booking tools and automated repetitive administrative processes using Google Sheets and Google Apps Script ━━━━━━━━━━━━━━━━━━━━ I’m looking for long-term opportunities with executives, business owners, healthcare professionals, consultants, and growing teams who need someone they can trust to manage administrative responsibilities, keep operations organized, and continuously improve the way work gets done. If you’re looking for an Executive Assistant who can not only handle the work but also identify opportunities to make your processes more efficient, I’d be happy to help.