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Rodney W.

Rodney W.

Customer/Sales Support Specialist | Email, Chat, Phone & CRM

PROFESSIONAL SUMMARY Customer support and remote operations professional experienced in assisting customers by phone, email, and live chat, resolving basic technical issues, maintaining accurate CRM records, and coordinating leasing workflows. Maintained approximately 90% customer satisfaction in a call center environment and adapts quickly to new SaaS tools.

🇺🇸Buffalo, United States$18/hr90% JSSSince Aug 2026
GlobeUpwork

Earnings and projects

MRR
$439

Last 6 months ÷ 2.8 months active (since Aug 2026)

World#83,198 / 412k
🇺🇸Country#12,245 / 62.1k
Revenue, last 30 days
—

Read daily since Nov 3, under 30 days

Total earnings
$1.3k

Billed in all: $1.3k

World#374,450 / 412k
🇺🇸Country#57,295 / 62.1k
Per project
$628

$621 in the last 6 months

World#162,095 / 412k
🇺🇸Country#27,485 / 62.1k
Projects, last 6 months
2

Across 4 contracts

25% fixed75% hourly
World#88,918 / 412k
🇺🇸Country#11,762 / 62.1k
Projects in all
2

Across 4 contracts

25% fixed75% hourly
World#328,886 / 412k
🇺🇸Country#47,959 / 62.1k

Earnings, last 30 days

$1.3kNothing earned since Nov 3Billed in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$1,320$1,340$1,360$1,380Nov 3Nov 5Nov 7

Tracked from Nov 3, 2026.

Skill rankings: Top 22% in Microsoft Office

Ranked by MRR among everyone on Upwork with the skill.

  1. #143End User Technical Support418 freelancers · 🇺🇸 #15Top 34%
  2. #1,071Salesforce3,758 freelancers · 🇺🇸 #195Top 28%
  3. #1,311Customer Satisfaction3,986 freelancers · 🇺🇸 #56Top 33%
  4. #1,319Customer Relationship Management5,121 freelancers · 🇺🇸 #153Top 26%
  5. #1,627Google Workspace6,041 freelancers · 🇺🇸 #176Top 27%
  6. #1,980HubSpot6,807 freelancers · 🇺🇸 #382Top 29%
  7. #2,217Phone Communication6,538 freelancers · 🇺🇸 #171Top 34%
  8. #3,337Microsoft Office15,119 freelancers · 🇺🇸 #395Top 22%