Kyla C.

Hello! Thank you for visiting my profile. I’m a support and administrative analyst with 6 years of experience in real-time chat and email support, ticket processing, and back-office time tracking. I focus on handling everyday requests and inquiries accurately and keeping routine administrative tasks organized. My work includes answering customer and agent emails, handling live chat support, and processing incoming ticket queues. I also have experience with time administration, where my main tasks were coding work-hour exceptions (like vacation and overtime), updating agent schedules, and checking time entries to make sure data was logged correctly for payroll. I’m comfortable handling routine email streams, keeping track of daily updates, and taking care of repetitive administrative details so things run smoothly. I'm always open to learning your team's specific tools and processes, and I'd be happy to support you to reach a common goal.