Jonalyn M.

Executive Consultant - Malaysia Airlines | Remote August 2025 to Present *Assisted customers with flight reservations, bookings, ticketing, cancellations, and schedule changes. *Handled customer inquiries and provided accurate information regarding flights, policies, and travel requirements. *Resolved customer concerns professionally while ensuring a positive travel experience. *Managed account and booking details with accuracy and maintained customer confidentiality. *Coordinated with relevant teams to resolve complex issues and provide timely solutions. *Maintained high-quality customer service while meeting performance and productivity targets. Customer Service Representative – Financial Account *Assisted customers with account inquiries, billing, payments, and transactions. *Resolved account-related concerns accurately and professionally. *Verified customer information while maintaining confidentiality and security. *Provided clear information and effective solutions based on company policies. *Processed account updates and requests with accuracy and attention to detail. *Documented customer interactions and maintained accurate account records. *Delivered excellent customer service while meeting quality and performance goals.