Brandy B.

I help businesses stay organized, responsive, and on top of customer communication. My background includes 4+ years in B2B SaaS account management, where I managed 175+ SMB and mid market customer accounts representing more than $1M in ARR. My day to day work included customer communication, CRM management, scheduling, follow up, product support, onboarding, webinars, and coordinating with internal teams. I can help with: - Customer support and email communication - CRM updates, cleanup, and account organization - Calendar management and scheduling - Customer follow up and onboarding support - Data entry and administrative tasks - Salesforce, Zoho CRM, Google Workspace, Calendly, Zoom, and Slack I’m organized, dependable, and comfortable managing a high volume of details without losing the personal side of customer communication. I’m new to Upwork, but not new to this kind of work, and I’m happy to start with a small project so you can see the quality of my work.