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Francisco Manuel L.

Francisco Manuel L.

Medical Customer Service/Backoffice | eClinicalWorks, Microsoft Office

I’m an experienced Customer Support professional with a strong background in medical back-office operations. I’ve worked in various roles supporting patients, providers, and healthcare teams while ensuring excellent customer service. Whether you’re looking for a Schedule Setter, Medical Back-Office Specialist, or Customer Support Agent, I can help with: Referral coordination and follow-ups Medical insurance benefit verification and breakdowns Appointment scheduling Patient communication and customer support Administrative and back-office tasks Coordination between patients, providers, and insurance companies I’m organized, reliable, detail-oriented, and committed to providing efficient and compassionate support.

🇲🇽Hermosillo, Mexico$14/hr100% JSSSince Aug 2026

Earnings and projects

MRR
$1.7k

Last 6 months ÷ 2.7 months active (since Aug 2026)

World#27,130 / 412k
🇲🇽Country#364 / 3,563
Revenue, last 30 days
$1.8k

Last 6 months: $4.6k

World#23,358 / 412k
🇲🇽Country#332 / 3,563
Total earnings
$4.7k

Billed in all: $4.9k

World#260,684 / 412k
🇲🇽Country#2,365 / 3,563
Per project
$4.7k

$4.6k in the last 6 months

World#37,238 / 412k
🇲🇽Country#456 / 3,563
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇲🇽Country#955 / 3,563
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇲🇽Country#2,774 / 3,563

Earnings, last 30 days

$4.9k+$1.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$3k$4k$5kOct 8Oct 23Nov 7

Skill rankings: Top 6% in Communications

Ranked by MRR among everyone on Upwork with the skill.

  1. #21Team Alignment214 freelancers · 🇲🇽 #3Top 10%
  2. #22Medical Referrals280 freelancers · 🇲🇽 #1Top 8%
  3. #70Problem Resolution837 freelancers · 🇲🇽 #6Top 8%
  4. #160Medical Billing & Coding1,512 freelancers · 🇲🇽 #1Top 11%
  5. #463Phone Communication6,538 freelancers · 🇲🇽 #23Top 7%
  6. #465Scheduling6,335 freelancers · 🇲🇽 #6Top 7%
  7. #479Communications7,670 freelancers · 🇲🇽 #5Top 6%
  8. #2,765Customer Service37,167 freelancers · 🇲🇽 #84Top 7%