Francisco Manuel L.
Medical Customer Service/Backoffice | eClinicalWorks, Microsoft Office
I’m an experienced Customer Support professional with a strong background in medical back-office operations. I’ve worked in various roles supporting patients, providers, and healthcare teams while ensuring excellent customer service. Whether you’re looking for a Schedule Setter, Medical Back-Office Specialist, or Customer Support Agent, I can help with: Referral coordination and follow-ups Medical insurance benefit verification and breakdowns Appointment scheduling Patient communication and customer support Administrative and back-office tasks Coordination between patients, providers, and insurance companies I’m organized, reliable, detail-oriented, and committed to providing efficient and compassionate support.
Earnings and projects
Last 6 months ÷ 2.7 months active (since Aug 2026)
Last 6 months: $4.6k
Billed in all: $4,912$4.9k
$4.6k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 6% in Communications
Ranked by MRR among everyone on Upwork with the skill.
- #21Team Alignment214 freelancers · 🇲🇽 #3Top 10%🇲🇽#3 of 10
- #22Medical Referrals280 freelancers · 🇲🇽 #1Top 8%🇲🇽#1 of 1
- #70Problem Resolution837 freelancers · 🇲🇽 #6Top 8%🇲🇽#6 of 28
- #160Medical Billing & Coding1,512 freelancers · 🇲🇽 #1Top 11%🇲🇽#1 of 5
- #463Phone Communication6,538 freelancers · 🇲🇽 #23Top 7%🇲🇽#23 of 128
- #465Scheduling6,335 freelancers · 🇲🇽 #6Top 7%🇲🇽#6 of 64
- #479Communications7,670 freelancers · 🇲🇽 #5Top 6%🇲🇽#5 of 65
- #2,765Customer Service37,167 freelancers · 🇲🇽 #84Top 7%🇲🇽#84 of 560