Kens Lowen P.

Hello! I'm a Virtual Assistant focused on email support, administrative assistance, and customer service. I bring professional experience in customer service, healthcare appointment coordination, and business operations. I understand the importance of clear communication, accurate recordkeeping, organization, and following established procedures to help businesses serve their customers effectively. **Here's how I can support your business:** **Email & Customer Support** - Assist with customer inquiries and professional email responses. - Help organize follow-ups and maintain clear communication. - Document customer concerns and escalate issues when necessary. - Follow established guidelines to ensure consistent service. **Administrative Virtual Assistance** - Maintain and update records and spreadsheets. - Assist with appointment coordination and scheduling. - Organize information and support routine administrative tasks. - Help keep daily workflows organized and accurate. **Customer Service Operations & Reporting** - Maintain case records and track service-related information. - Support KPI monitoring and performance tracking. - Use Microsoft Excel for basic data management and reporting, including formulas, SUMIF, and VLOOKUP. In my current Medical Virtual Assistant role, I support a client assisting Regal Medical Group with Annual Health Assessment scheduling. My responsibilities include contacting English-speaking patients, explaining appointment options, coordinating schedules, and recording appointments according to availability. I also follow the appropriate process for Spanish-speaking patients who need language-specific assistance. Previously, I worked in BPO customer service and spent several years in restaurant operations, progressing to Assistant Restaurant Manager and Officer-in-Charge. These roles strengthened my communication, organization, problem-solving, leadership, and operational support skills. I value professionalism, accuracy, reliability, and a willingness to learn. I'm comfortable with occasional calls when needed, while my goal is to focus primarily on email-based customer support and administrative assistance. If you need a dependable Virtual Assistant to help with customer communication, email support, scheduling, or administrative tasks, I'd be glad to discuss how I can support your business.