Charlotte V.

Professional Summary Results-driven administrative and operations professional with 20+ years of experience in call center management, virtual administrative support, customer service, scheduling, client relations, and team coordination across hospitality, retail, events, and sales environments. Proven ability to manage high-volume communications, coordinate daily operations, support teams, manage calendars and appointments, handle customer and client inquiries, and maintain efficient workflows in fast-paced environments. Highly proficient in Microsoft Office Suite, PowerPoint, Zoom, CRM platforms, calendar management, data entry, document preparation, and virtual communication tools. Recognized for exceptional organization, professionalism, attention to detail, problem-solving, and the ability to anticipate needs, prioritize competing demands, and deliver reliable, high-quality support to clients, customers, and leadership.