Monica Dalila S.

PROF ESSIONAL SUMMARY Detail-oriented Administrative and Operations Professional with experience in managing administrative processes, coordinating remote teams, preparing reports, and optimizing workflows. Strong background in client communication and customer service, ensuring positive experiences and timely solutions. Proven expertise in sales, fundraising, and agent training within call center environments, with career progression into Campaign Supervisor and Campaign Trainer roles. Skilled in leading teams, training staff, and monitoring performance. Solid track record in leadership, training, quality assurance, performance monitoring, and reporting, with a focus on continuous improvement and customer satisfaction.