Melanys A.
Bilingual Customer Service Representative-English/Spanish Interpreter
I specialize in personal and professional coaching with a strong focus on healthcare and insurance, bringing nine years of experience in supporting patients with U.S. health insurance plans. Having worked extensively with Medicare, Medicaid, and major insurance providers, I excel in navigating complex eligibility and benefits inquiries while delivering exceptional VIP patient support. In my role as a supervisor, I have honed my skills in team leadership, performance management, and quality assurance, ensuring that my team consistently meets key performance indicators. My bilingual proficiency in English and Spanish allows me to connect with a diverse clientele, enhancing the coaching experience. If you need a knowledgeable partner to guide you through the intricate world of healthcare and insurance or to elevate your team’s performance, let’s connect and explore how I can assist you in achieving your goals.
Earnings and projects
Last 6 months ÷ 2, the fewest it counts (since Sep 2026)
Read daily since Oct 27, under 30 days
Billed in all: $1,330$1.3k
$1.2k in the last 6 months
Earnings, last 30 days
Tracked from Oct 27, 2026.
Skill rankings: Top 25% in Insurance & Risk Management
Ranked by MRR among everyone on Upwork with the skill.
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