Godswill U.

I’m a results-driven customer support and sales development professional with 6 years of experience helping businesses acquire, support, and retain customers. My background combines customer service, outbound sales, lead generation, prospecting, CRM management, and frontend web development, allowing me to understand both the customer and business sides of an organization. In sales development and customer-facing roles, I’ve handled high-volume communication environments, making up to 250 calls per day while maintaining a 20% conversion rate, 98% CSAT, and 94% QA score. I’m comfortable communicating with prospects and customers through phone, email, chat, and messaging platforms while keeping CRM records accurate and ensuring timely follow-ups. What I can help you with * Customer support via phone, email, live chat, and messaging * Outbound calling and lead generation * Sales development and appointment setting * Prospect research and personalized outreach * Lead qualification and follow-ups * CRM and pipeline management * Customer retention and relationship management * Complaint resolution and escalation handling * Call quality and customer experience improvement * Frontend web development * Website updates, maintenance, and troubleshooting I’m organized, proactive, detail-oriented, and comfortable working with KPIs and performance targets. Whether you need someone to generate qualified leads, manage your customers, support your sales pipeline, or build and maintain a frontend experience, I bring a combination of communication skills, technical knowledge, and results-oriented execution. I’m also comfortable working independently in remote environments, managing multiple priorities, and adapting quickly to new tools, products, and processes.