Stephanie L.

Professional Summary Business Analyst and Salesforce Administrator with 20+ years of experience analyzing business processes, gathering requirements, documenting workflows, and improving operational efficiency across healthcare benefits and enterprise systems. Experienced collaborating with stakeholders, translating business needs into technical solutions, creating SOPs and process documentation, supporting system implementations, and driving continuous process improvements. Advanced user of Salesforce, Microsoft Office, SharePoint, Teams, Jira, Excel, and enterprise CRM platforms with extensive experience handling confidential HIPAA-sensitive information. Core Qualifications • Business Analysis • Requirements Gathering • Business Process Improvement • Workflow Documentation • Process Mapping • SOP & QRG Development • Stakeholder Collaboration • Operational Analysis • Salesforce CRM • Jira & SharePoint • Microsoft Office & Excel • Reporting & Dashboards • Change Readiness • Data Analysis • HIPAA & Confidential Information • CRM & Database Management • Document Review & Verification • Digital File Organization • Record Maintenance • Administrative Support • Microsoft Excel • Microsoft Office • Google Workspace • Salesforce CRM • Data Quality Audits • Spreadsheet Management • Process Documentation • Confidential Information Handling • Cross-functional Collaboration • Problem Solving • Time Management • Quality Assurance