Angelica C.

As a customer service representative for more than a year my top skills are Active Listening and Empathy by acknowledging and fixing customer’s concern with patience. Moreover, communication, adaptability and problem solving. Additionally, my experience is to interact, manage and resolve customer’s concern by turning negative to positive outcome through effective negotiation. And lastly, for my interest is to understand not just the member’s concern but how the company works and also to share and use the skills I have to help the company to be more successful.