Audrey Marie Joseph P.

Rigorous, organized, and customer-focused Ivorian professional with six years of experience in customer relationship management, order processing, and customer retention within the e-commerce sector. Experienced in handling a continuous flow of customer inquiries via phone, messaging, and email, with strong listening, communication, problem-solving, and rephrasing skills. Proficient in office software, with excellent interpersonal skills and a proven ability to work effectively both independently and as part of a team. Motivated to leverage this expertise within a remote customer service platform operating in a structured and quality-driven environment.