Ailene C.
Customer Service & Tech Support | BPO Call Center, Tech & IT, Server
PROFESSIONAL SUMMARY Customer-facing technology professional with 15+ years of Call Center/BPO experience and a strong foundation in operations leadership, client relationship management, and contact center technology. Experienced as a Technical Account Manager supporting customer adoption, troubleshooting, platform optimization, KPI analysis, and crossfunctional technical coordination. Brings a practical operations perspective to customer conversations, with a focus on understanding business needs, solving technical issues, improving performance, and building trusted client relationships. CORE COMPETENCIES Technical Account Management * Customer Success & Relationship Management * Five9 Contact Center Solutions * Technical Troubleshooting * Platform Adoption & Optimization * Contact Center KPIs * Integrations & Configuration * Project & Initiative Management * Business Reviews * Client Stakeholder Management * Operations Management *
Earnings and projects
Last 6 months ÷ 2, the fewest it counts (since Sep 2026)
Read daily since Oct 13, under 30 days
Billed in all: $2,112$2.1k
$1.9k in the last 6 months
Earnings, last 30 days
Tracked from Oct 13, 2026.
Skill rankings: Top 13% in Coaching Session
Ranked by MRR among everyone on Upwork with the skill.
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