Denmark M.

PROFESSIONAL SUMMARY Customer service and administrative professional with over 12 years of BPO experience, including leadership, quality assurance, and virtual administrative support. Experienced in handling high-volume calls, customer concerns, escalations, documentation, follow-ups, and sensitive client situations. Strong communicator with experience assisting customers involved in car accident-related concerns, gathering information, identifying their needs, and directing them toward appropriate legal assistance. Detail-oriented, empathetic, and comfortable working in remote environments. CORE SKILLS * Legal Intake & Client Support * Accident-Related Customer Assistance * Client Communication & Active Listening * Information Gathering & Documentation * Call Handling & Case Follow-Up * Customer Escalation Management * Appointment & Schedule Coordination * Data Entry & Record Management * Conflict Resolution