Malak A.

Profile Dedicated professional with extensive experience in high-end customer service, hospitality, and digital content creation. Proven track record of delivering premium client care, fostering positive relationships, and leading customer service teams to achieve excellence. Skilled in balancing operational support with creative storytelling to enhance brand representation and guest satisfaction. Creative & Academic Experience Creative Team Member & Junior Director - Academic & Training Projects | AASTMT * Developed creative concepts and visual directions for digital advertising and media projects * Participated in scriptwriting, scene direction, and content flow for short-form videos * Contributed to mood boards, creative briefs, and campaign ideas * Presented concepts and final outputs in professional pitch-style formats Graduation Project - Creative Director & Scriptwriter | 2025